Write to Us
The support address is support[at]chatrandomegle.com. Replace [at] with the @ sign when you write. It is spelled this way so automated scrapers do not bury the inbox in spam, and retyping it takes about five seconds.
Replies come from a person, not a bot, usually within a few working days. If you have not heard back after a week, send a short follow-up with the date of your first message.
Safety first. If you or someone else is in danger, contact your local emergency services before you contact us. We cannot dispatch help, but we can act on reports.
Pick the Right Door
Most questions have a faster answer on a page you can open right now.
- How does a chat start, what is free, how do coins work? See how ChatRandomegle works.
- Someone behaved badly, or you want to know what is allowed? See the safety page and house rules.
- What happens to your data? Read the privacy policy.
- Want to know the rules of the service itself? Read the terms of service.
- Just want to try it? Start with chatting with random people online.
Common Situations and What to Do
- The camera or microphone will not start. Check the lock icon next to the address bar and allow the site to use it, then reload. If it still fails, tell us your device and browser.
- You were charged and do not recognise it. Write to us with the date and amount. Never send a full card number.
- Someone broke the rules during a chat. Use Report on the chat screen at the time, which gives us the context we need. If you did not, write to us and describe what happened.
- You want your data corrected or deleted. Say which one you want and we will walk you through it. The privacy policy lists your rights.
- You are a parent worried about a child. ChatRandomegle is for adults only. Write to us and we will act on it.
Languages and Time Zones
Write in English and you will get an English reply. If English is not your first language, write in whichever you are most comfortable with and keep sentences short, because that makes translation tools more accurate for both of us. Our team works across time zones, so a message sent at night is normally read the next working day.
What to Include in Your Message
A few details turn a three-day thread into a one-day fix.
- What happened, in your own words, and roughly when.
- The device and browser you were using, for example "iPhone, Safari".
- For payment questions: the date and the amount, but never the card number.
- For reports: whether you used Block or Report on the chat screen.
Please never send passwords or full card details. We will never ask for them.